Platform Logs Screen

Use Platform logs to inspect service-level messages for the current Tenant, including runtime and platform errors. For the inputs, outputs, and progress of an individual Workflow, use Workflow Logs.

Open Platform logs

Open Settings → Platform logs. The navigation item requires permission to list service logs.

The screen initially requests recent entries and continues polling for new ones. After several minutes, automatic polling stops and a notice asks you to click refresh to resume. Existing rows remain visible.

Read the entries

Column Meaning
Time The recorded event time, displayed in UTC.
Source The service or component that emitted the entry.
Level The log level, displayed as an uppercase abbreviation.
Message The message, available exception details and stack trace, and tags.

Time normally represents when the event occurred. If an older entry has no event time, the Console uses the timestamp from its stored Row Key. A dash means no usable time was available for display.

Entries from a local Runtime can arrive in a later batch. The Console fetches new entries using their stored keys, so the order in which rows arrive can differ from their displayed event times. Use the event time when correlating with another system, and remember that this screen displays UTC while Workflow Logs uses the browser's local time zone.

Filter and refresh

Use the table search to filter the loaded entries by time, source, message, exception details, tags, or Row Key. This filters the rows already loaded; it does not search all retained platform logs.

Click refresh to fetch additional entries and resume automatic polling.

Download logs

  1. Click Download to open Download Platform Logs.
  2. Select the required date.
  3. Click Download to request the log file for that date.

Enter a complete, valid date before downloading. The file request is separate from the table's current search and loaded rows.

See also